FAQ: Shipping & Returns

This is a new UK formula, a refund will not be made on opened bottles or if you just don't like the product.  Read these ingredients before you purchase.

When will my order be shipped

Orders placed before 12pm on Friday will be shipped the same day. Orders received after 12pm on Friday up until Sunday evening will be packed and shipped the following Monday.

Where do you ship to?

Watermans Global will ships to ALL countries worldwide. 

Watermans also holds stock in UK, Germany, France, Italy, Spain in our Amazon warehouse.  If you live close to one of these locations might use our amazon delivery service to get your orders faster to you. 

How much is shipping?

Watermans provides all customers with 100% FREE Postage on all Items over £30 only in the UK.  A small postage charge will be applied for orders outside the UK.

How long does shipping take?

UK orders: 2-4 working days. 

International Orders (Outside UK): 5-12 working days.  
Middle East 12-24 Days

Is my package tracked?

Some parcels are tracked if you have provided your mobile phone number. Shortly after your item has been posted out, you will receive an email containing delivery information from our parcel company.  Check spam filters for ParcelHub 

Can I cancel or return my order?

If your order has already been shipped, we cannot cancel your order. Once you receive it you can send back for a refund.  Contact us here

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.

 

What if my shipping address that I provided is incorrect?

Click here and hurry and edit your order address or email between 9am - 1pm Monday to Friday Contact us here

If we have already shipped the item, and you provided us with the incorrect shipping address we cannot give you a refund, nor ship the product to a different address. 

Make sure you look for an email with your delivery confirmation from our couriers.  

 

RETURNS POLICY